Frequently Asked Questions (FAQ)
1. Do you ship worldwide?
Yes! We currently ship to the United States and Europe. More regions will be added in the future.
2. How long does shipping take?
Orders are processed within 1–3 business days.
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USA delivery: 7–14 business days
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Europe delivery: 10–20 business days
Shipping times may vary slightly depending on your location and local customs.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number by email. You can use this number to track your package online at any time.
4. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can request a refund or exchange within 30 days of receiving your order.
For full details, please visit our Refund Policy.
5. Do you cover return shipping costs?
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
6. What if my product arrives damaged or incorrect?
If your product arrives damaged, defective, or not as described, please contact us at info@furguardpro.com within 48 hours of delivery. We will arrange a replacement or refund.
7. Do you offer exchanges?
Yes, we do. If you need to exchange an item for a different one, please reach out to our support team at info@furguardpro.com
8. What payment methods do you accept?
We accept all major credit and debit cards. Additional payment methods may be added in the future.
9. Can I cancel my order?
You may cancel your order within 12 hours of purchase. After this period, the order may already be processed and shipped, and cancellation might not be possible.
10. How can I contact customer support?
You can reach us via email at info@furguardpro.com. Our team responds within 24–48 hours.