Customer Policies
Return and refund policy
At FurGuard Pro, customer satisfaction is our priority.
If you are not completely satisfied with your purchase, you may request a refund or exchange within 30 days of receiving your order.
To be eligible, your item must be unused, in its original packaging, and in the same condition that you received it. Customers are responsible for return shipping costs unless the product is defective or incorrect.
To start a return, please contact us at info@furguardpro.com with your order number.
Privacy policy
At FurGuard Pro, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you shop with us, we may collect the following information:
Personal details such as your name, email address, shipping and billing address.
Payment details (processed securely by third-party providers — we do not store full card numbers).
Order history and customer support inquiries.
Automatically collected data such as your IP address, browser type, and browsing behavior through cookies.
2. How We Use Your Information
We use the information we collect to:
Process and deliver your orders.
Communicate with you regarding your purchases or inquiries.
Improve our website, services, and customer experience.
Send promotional emails (only if you opt in).
3. Sharing Your Information
We respect your privacy and do not sell or rent your personal data to third parties.
We only share information with:
Shipping providers to deliver your order.
Payment processors to securely handle transactions.
Legal authorities when required by law.
4. Cookies & Tracking
Our website uses cookies to enhance your browsing experience.
Cookies help us understand customer preferences, improve our store, and provide personalized offers.
You may disable cookies through your browser settings, but some site features may not function properly without them.
5. Your Rights
Depending on your location, you may have the following rights:
GDPR (EU/EEA customers): Right to access, correct, or delete your data, and to restrict or object to processing.
CCPA (California customers): Right to know what personal data we collect and to request its deletion.
If you wish to exercise these rights, contact us at info@furguardpro.com.
6. Data Security
We use industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the “last updated” date.
📧 Contact Us
If you have questions about this Privacy Policy, contact us at:
info@furguardpro.com
Terms of service
1. General
FurGuard Pro provides pet care products for personal use. By purchasing from us, you confirm that you are at least 18 years old or have the consent of a parent/guardian.
2. Orders
All orders placed on our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including cases of incorrect pricing or suspected fraudulent activity.
3. Pricing & Payments
All prices are listed in USD or EUR (depending on your region). Payment is required at checkout. We accept major credit cards, PayPal, and other secure payment methods available at checkout.
4. Shipping & Delivery
We process orders within 1–3 business days. Delivery times vary by region and are estimated at checkout. We are not responsible for delays caused by customs, couriers, or circumstances beyond our control.
5. Returns & Refunds
Customers may request a refund or exchange within 30 days of delivery. Products must be unused, in original packaging, and in resellable condition. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
For details, please review our Refund Policy.
6. Intellectual Property
All content on this website (text, images, logos, design) is the property of FurGuard Pro and may not be copied, reproduced, or distributed without prior written permission.
7. Limitation of Liability
FurGuard Pro is not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products. Our liability is limited to the purchase price of the product.
8. Governing Law
These Terms are governed by applicable international e-commerce regulations and consumer protection laws in the regions where we operate.
9. Changes to Terms
We may update or modify these Terms from time to time. Updates will be posted on this page, and continued use of our website indicates acceptance of the revised Terms.
📧 For any questions, contact us at: info@furguardpro.com
Shipping policy
We process orders within 1–3 business days.
Shipping times vary by destination:
USA: 7–14 business days
Europe: 7–12 business days
We will send you a confirmation email with tracking information once your order is shipped.
Please note: delays may occur due to customs, holidays, or courier issues beyond our control.
If you have questions about your order, contact us at info@furguardpro.com
Legal notice
FurGuard Pro is an independent online retailer of pet care products.
We work with trusted fulfillment partners in the United States and Europe to process and deliver orders to customers worldwide.
By using our website and placing an order, you agree to our Terms of Service, Privacy Policy, Shipping Policy, and Refund Policy.
For any legal or compliance-related inquiries, please contact us at: info@furguardpro.com